OUR TERMS AND CONDITIONS
Please read these Terms and Conditions carefully as they will form a contract between us and
you; your acceptance of which is agreed from the moment you pay a 50% deposit.
We have tried to keep these Terms and Conditions brief, easy to understand, and as
straightforward as possible. If you have any questions, however, please do not hesitate to
You (‘the Client’)
Us (‘My Helpful Hints’)
The Project - the body of work that is being undertaken, normally consisting of several
connected parts, such as consultation, website development and testing.
What do both parties agree to?
i. The Client agrees to:
i. Provide My Helpful Hints, within a reasonable timescale, everything that is requested from
you to complete the Project including text, images, and other information.
ii. Provide the My Helpful Hints with text and images in the format as stated below (see
photographs and images)
iii. Review the My Helpful Hints’ work, provide feedback, and signoff approval in a timely
iv. Make every effort to adhere to all agreed deadlines.
v. Adhere to the payment schedule as agreed.
vi. Advise, in advance, of any confidential information to be presented by email, written, between both parties. Also, for this to be marked as ‘confidential’ in the
subject of the email, or clearly on any written documents.
vii. Provide a minimum of one months’ notice in writing, or by email should you wish to
cancel any contract.
ii. My Helpful Hints agrees to:
i. Carry out services in a professional and timely manner.
ii. Make every effort to adhere to any deadlines agreed between us and you.
iii. Make a reasonable number of revisions to the design, layout, colours etc, until you are
satisfied with the design concept or such time as both parties feel an agreement is
likely to be reached but no more than 2 major revisions. Additional revisions or design
work outside the scope of the project will be charged separately.
iv. Maintain up to date skills and knowledge through regular training and research.
iii. Website Development:
i. All websites are developed to work primarily across all major browsers and platforms
including other devices such as mobile phones and tablets. However, the My Helpful Hints
cannot guarantee complete and/or long-term compatibility across every major browser,
platform or handheld device due to updates/upgrades by their respective vendors.
ii. My Helpful Hints cannot guarantee compatibility in old or redundant browser software.
i.v. Payments and Contract Lengths:
i. All payment schedules will be agreed separately for bespoke work.
ii. My Helpful Hints has the right to charge the client a non-refundable deposit of 50% of the total web development
costs, should the client cancel the website agreement after the design concepts have
been agreed but prior to the website going live. This deposit will not be refunded.
iii. Once the site goes live any early cancellation of your payment plan will be deemed a break in contract. In this case you would be liable for the balance of the contract to be paid with immediate effect plus a £25 admin fee (The
admin fee covers time taken to discover the cancellation, generating an invoice and
iv. Alterations to standing order mandates to reflect new or changed contracts are the
sole responsibility of the client. Underpayments or missed payments shall be backdated to the point at
which the underpayment or missed payment was discovered and the Client shall be
responsible for bringing their account up to date within a reasonable period.
v. Contract lengths are agreed beforehand between the Client and My Helpful Hints. My Helpful Hints requires a minimum 30 days’ notice to cancel.
v. Content Management Systems:
i. All packages will be developed using a Content Management System (CMS).
ii. To maintain compatibility between clients My Helpful Hints uses the
Wordpress Platform exclusively as our CMS of choice. ECommerce stores use
WooCommerce on the WordPress Platform.
iii. However, in some instances, the company may build a bespoke solution, depending
on the exact requirements of the Project.
iv. Any associated or additional fees, such as domain, web hosting, installation, setup, aren’t included in the costs.
vi. Photographs and Images:
i. Any images or photographs that you supply should be in digital format, usually no
smaller than 1024×768 pixels, with a suitable resolution that will allow them to be
resized and used on screen. Traditional paper photographs requiring scanning are
acceptable, however, there may be additional costs incurred due to time spent
scanning and retouching the images. This depends entirely on the project and the
number of images involved.
ii. Any images that the company are asked to obtain from third party photographers or
stock photography will be charged as an additional cost.
iii. The Client guarantees that any elements of text, graphics, photos, designs,
trademarks, or other artwork furnished to My Helpful Hints for inclusion in their website, or
other design, are owned by the Client, or that the Client has permission from the
rightful owner to use each of these elements, and will hold harmless, protect,
indemnify and defend My Helpful Hints from any liability (including
solicitors fees and court costs), including any claim or suit, threatened or actual,
arising from the use of such elements furnished by the Client.
iv. Evidence of ownership or permissions may be requested by My Helpful Hints.
vii. The Copyright:
i. After final payment, copyright is automatically assigned as follows:
ii. The Client will own, or have express permission to use, the text files, images, graphics
and any visual elements, video, or sound bites, that you may have sent to us to use in
connection with the project.
iii. My Helpful Hints will maintain copies of all the files used in connection with your project
and if you require a digital copy of all the files used in connection with your project, then
My Helpful Hints will be happy to supply this to you.
iv. The copyright to the mark-up, CSS files, other code that may have been used by us for
you, or certain images that the company may have supplied to or for you are licensed
to you in connection with this web design project and will be licensed solely to the
domain name on which the website files reside. If you own the domain name, then you
own the copyright.
v. At the bottom of the website page(s) after payment has been completed, usually it will
say Copyright and the name of your business or company. My Helpful Hints does however
reserve the right as the responsible designer for the design and/or development to
place a small and unobtrusive link at the bottom of your website, thereby not hindering
or distracting from your own website design.
vi. As the design company My Helpful Hints also reserves the right to display and link to your
completed project as part of our portfolio, and to write about the project on other web
sites, in magazines or ezine articles, books, written or digital publications of any design
and source. Please inform us in advance of the website going live if you DO NOT want
us to add your site to our portfolio of work.
viii. Hosting and Domain:
i. Hosting and domain are the sole responsibilities of the client. This includes costs. My Helpful Hints can recommend some brilliant and affordable domain and hosing providers. My Helpful Hints isn’t responsible for any downtime of third-party providers or services.
i. My Helpful Hints will not be held liable for any missed launch date or deadline, if the
Client has been late in supplying materials or has not approved or signed off work
on time, at any stage.
i. My Helpful Hints adheres to all national and EU data protection, data transfer, data
retention, and confidentiality regulations and always stores data sent to us in a secure
manner within our security policy.
i. A website will not launch until a standing order or payment schedule has been set up,
unless special agreement has been reached in advance.
ii. Additional costs for extra features and/or additional design costs, not covered by our
standard packages, will be agreed and invoiced before the website goes live.
iii. There may be an additional fee for any design changes requested after the initial
agreed design has been signed off.
iv. My Helpful Hints is not responsible for writing or inputting any text copy unless this has
been specified by the client.
v. My Helpful Hints cannot guarantee that the functions contained within any web page (or
part of your website design), will always be error free, and therefore My Helpful Hints will
not be liable in any way whatsoever to you and any third party damages, including lost
profits, lost savings, or other incidental, consequential or special damages arising out
of the operation of or inability to operate this web site and any other web pages, even if
you have advised us of the possibilities of such damages.
vi. If any provision of this agreement shall be unlawful, void, or for any reason
unenforceable, then that provision shall be deemed severable from this agreement and
shall not affect the validity and enforceability of any remaining provisions.
Just the same as a fine, you cannot transfer this contract to anyone else without our
consent or permission.
vii. This contract remains in force and need not be renewed.
viii. Although My Helpful Hints has tried to keep this contract language simple, the intentions
are serious, and the contract is a legal document under the exclusive jurisdiction of
English Law and Courts.
Changes to these Terms and Conditions
My Helpful Hints reserves the right to add, delete, or modify any provision of these Terms
and Conditions at any time without notice. Failure to receive notification of a change does not
make those changes invalid. These Terms and Conditions will always be available to download
or print from our website.